FREQUENTLY ASKED QUESTIONS
Umm, why booking slots?
Being a ‘one-man show’ means I have to strike a very careful balance between the amount and type of repairs I take on, the quality I need to uphold, wait times for customers, and again, making sure I uphold quality repairs.
My reputation has grown far beyond my initial expectations and I refuse to sacrifice quality repairs for quantity – I began on this journey because of my love for restoration, not for the money. As I meet more and more new customers, I want to provide the same quality for their timepieces as I have for all my customers. I also want to avoid keeping their watches for long periods of time or falling through with promised dates.
This booking slot system will therefore allow me to strike the balance I need. I make sure I can take on a healthy amount of watches per month, I give them all the same quality repairs, and customers avoid waiting too long for repairs which can lead to frustration.
Why are there no prices listed on the site?
Repairs, maintenance and services vary widely so it is not possible to offer a price list. For example, a manually wound watch that is 80 years old versus one that is 10 years old would have significantly more repairs required than one that is 10. More time, parts, specialised repairs and tool usage would be required thus contributing to a larger difference in price.
Prices take into consideration a wide variety of factors and can vary greatly between watches. As there is no industry standard, watchmakers and others working on watches can set their own prices, so prices between places also vary.
I align my prices to those I deem of providing professional repairs and will always keep prices as fair as possible. Please note untrained people can also charge high prices to repair so do not use this as a guideline. The quality of unusually cheap repairs speak for themselves.
How long will a service take?
My average turn around time for complete services are approximately 6 weeks. Maintenance work such as battery changes, pressure tests may have a shorter turn-around time. Other services are quoted on a watch to watch basis.
How does this work? Do you have a shop? Or where do I take my watch?
I do not have a brick and mortar shop. I have a fully equipped workshop in my residence in Wolli Creek.
My preferred method of receiving a watch is through the post to my Parcel Locker address. In some instances where an heirloom or higher valued piece needs work, I would be happy to arrange a meetup time in a public location.
Why don’t you pick up your phone?!
During normal business hours, I work full-time for another watch and clock repair business. As such, I am not able to always attend the phone.
Please leave a voice message, text or email and I will get back to you.
Are you trained?
Although I refer to the business as us, it’s just me, CS! And yes, I am trained.
I was initially self taught for approximately 5 years before offering my services publicly. After numerous mentors improved my skill, I began to offer public work.
I recently completed the Watch and Clock Repair program through TAFE, while undertaking training with a master watchmaker that has over 40 years experience including a 5-year masters level training in Austria, and frequent training with 4 major Swiss brands.
As you would appreciate, watchmaking is a niche trade that is slowly regaining momentum worldwide. Major training is only offered in selected countries, not including Australia. As such, I do everything I can locally and one day I will hopefully extend overseas.
My repairs are always in line with what manufacturers require their watches to be repaired too. As for vintage and antique pieces, I have received specialised training from a master watchmaker who works to the highest standard. The goal is to always restore a vintage watch to its original condition in terms of performance, but not necessarily aesthetics. This is to maintain the integrity and essence of the piece.