FREQUENTLY ASKED QUESTIONS

Why are there no prices listed on the site?

Repairs, maintenance and services vary widely so it is not possible to offer a price list. For example, a manually wound watch that is 80 years old versus one that is 10 years old would have significantly more repairs required than one that is 10. More time, parts, specialised repairs and tool usage would be required thus contributing to a larger difference in price.

Prices take into consideration a wide variety of factors and can vary greatly between watches. As there is no industry standard, watchmakers and others working on watches can set their own prices, so prices between places also vary.

I align my prices to those I deem of providing professional repairs and will always keep prices as fair as possible. Please note untrained people can also charge high prices to repair so do not use this as a guideline. The quality of unusually cheap repairs speak for themselves.

 

How long will a service take?

My average turn around time for complete services are approximately 6 weeks. Maintenance work such as battery changes, pressure tests etc have an approximate turn around time of 1 week. Other services are quoted on a watch to watch basis.


How does this work? Do you have a shop? Or where do I take my watch?

I do not have a brick and mortar shop. I have a fully equipped workshop in my residence in Hurstville. The address listed is for Mobile Rescue in Cronulla whom I have worked closely with for a number of years. They have agreed to be a drop off location for my repairs, and are happy to assist customers where possible.

When you drop off a watch to Mobile Rescue, they will give you a receipt to show you’ve left your watch there. I do pick ups approximately once a week from this location.

Should you wish to speak to or see me in person, you are welcome to get in touch and come to the Hurstville address. Here I can look at your watch and provide quotes on the spot.


Why don’t you pick up your phone?!

During normal business hours, I work full time for a master watchmaker in Sydney CBD. As such, I am not able to always attend the phone.

Please do leave a voice message, text or email and I will get back to you.

 

Are you trained?

Although I refer to the business as us, it’s just me, CS! And yes, I am trained.
I was initially self taught for approximately 5 years before offering my services publicly. After numerous mentors improved my skill, I began to offer public work.

I am currently in my 3rd year of a 4-year watch and clock repair certificate at TAFE while undertaking training with a master watchmaker that has over 40 years experience including a 4-year masters level training in Austria, and frequent training with 4 major Swiss brands.

As you would appreciate, watchmaking is a niche trade that is slowly regaining momentum worldwide. As such, major training is only offered in selected countries, not including Australia. As such, I do everything I can locally and one day I will hopefully extend overseas.

My repairs are always in line with what manufacturers require their watches to be repaired too. As for vintage and antique pieces, I have received specialised training from a master watchmaker who works to the highest standard. The goal is to always restore a vintage watch to its original condition in terms of performance, but not aesthetics.

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